Shipping & Return Policy

Shipping

We ship using United States Postal Service (for packages under 2 pounds and shipments to PO boxes, APO/FPO addresses, US Territories, Alaska and Hawaii) or UPS (everything else). We cannot ship orders to non-US addresses.

Orders containing items 5 feet long or longer (oversize orders) can not be shipped outside the 48 contiguous states.

Your order will be shipped as soon as possible. Most orders are shipped on or before the next business day. It is rare, but unavoidable delays may occur.

Shipping Charges

Total Ordered	Standard Delivery
under $10.00	$4.95
$10.01 to $100.00	$6.95
$100.01 and up	$9.95

There is special handling charge of $6.00 for products over 4 feet long, and an additional $14.00 (an extra $20.00 total) for products over 5 feet long.

Most orders are shipped within one business day. Most orders arrive within 5 business days. Business days are days on which most businesses are operating - i.e. week days excluding holidays.

Lost or Damaged Shipments

If your order is lost or damaged during shipping, please contact us immediately. Do not ship damaged items back to us: this must be handled by the shipping company. If you send damaged items back to us you not receive a refund or replacement.

This is very important: to receive a refund or replacement of damaged items, make sure you contact us about any damaged shipments and let us handle getting the items picked up.

Returns

Orchards Edge has a 30-day 100% money-back guarantee on unused merchandise.

If you would like an exchange, return the tool(s) you do not want, and order the tool(s) you do want from this web site.

Of course, return shipping charges are not covered by our refund.

Returns must be accompanied by a copy of the packing slip, without exception. So save your paper work, please.

Send returns to the following address:

Orchard's Edge - Returns Department
a division of Luminous Chao, Inc.
836 Arlington Hts Rd #346
Elk Grove Village, IL 60007

If you choose to mail your shipment via the US post office, please insure the package. If it is not insured and it is lost or damaged, we cannot honor the refund. FedEx and UPS ground automatically insure the packages for up to $100.

Warranty

All products purchased from Orchard's Edge Felco Store are warranted against defects in material and workmanship for the life of the product. This warranty is offered exclusively by Orchard's Edge for our customers only.

This warranty is limited to repair or replacement upon return of the damaged item to Orchard's Edge. We will repair any tool that proves to be defective in materials or workmanship. If a defective tool is not possible to repair, we will replace it.

This warranty does not cover damage due to rust, abuse, mishandling or normal wear.

Warranty claims must be accompanied by a copy of the packing slip, without exception, so save that paper work!

Send your item to the following address:

Orchard's Edge - Warranty Claims
a division of Luminous Chao, Inc.
836 Arlington Hts Rd #346
Elk Grove Village, IL 60007